Improve your shop’s furniture delivery
Delivery is the last step of your sale and the one the customer remembers most. These details keep your shop looking flawless.
Confirm measurements and access
Before finalising the delivery, confirm the width of doors, the lift and the floor with the customer. It’s the number-one reason a sofa goes back to the shop on delivery day.
If the piece won’t fit in the lift, weigh up going up the stairs or via the facade. Knowing beforehand avoids the letdown and the bad review.
Offer a delivery window
Giving the customer a specific day and time window improves their experience and reduces missed and repeat deliveries, which are what push the cost up.
A heads-up beforehand and a confirmation on delivery convey professionalism and reinforce your shop’s image.
Include assembly and placement
Delivering assembled and put in its place raises your shop’s perceived value and reduces incidents. The customer enjoys it, they don’t build it.
Removing the packaging when you’re done is the final touch that rounds off the experience and sets you apart from the big chains.
For your shop: we deliver, carry up, assemble and position with an interior-design eye, and remove the packaging. The same crew on every delivery, to give the same standard every time.
Run a furniture shop or work as an interior designer?
Tell us how you work, no obligation. We’ll put together a proposal tailored to you.